I had a discussion with a Service Manager this weekend and we talked about the benefits of process training. He wholeheartedly agreed that it was critical to the success of his department.
What do you do when your boss is tough to work for?
We?ve all had them: Managers who make going to work a reason to call in sick. They're the ones who know it all, slam you in front of co-workers, and tell you to 'get the *%@$# out of my office and sell a *&^%$ car!'
A lack of dreams can ruin your future
Do you have dreams about success? Do you envision what the future holds for you? Do you set your mind on goals you hope to achieve? If not, you could be setting yourself up for a life of frustration and insignificance. In effect, you are selling yourself short and settling for less than you deserve
Believe it or not, some researchers indicate that as much as 75% of automobile buyers never receive a follow up phone call after they purchased their vehicle. It's no wonder that the average dealership sees fewer than 30% of their customers returning to purchase future automobiles.
The walk-around is the one process you can implement this year that will make a major, positive impact on your customers, your profitability and the way you do business! It was early Monday morning. The service door had opened late and a long line of loyal service customers, most of who felt they already waited too long and needed to get to work.
“I feel like giving up. Almost every day, in fact. Not all day, of course, but there are moments. My bet is that you have those moments, too.” Those are the eloquent words of Seth Godin, bestselling author of “The Dip” - a little book that teaches you when to quit, and when to stick (published 2007 by Portfolio Books).
